Returns

EXCHANGE + RETURN POLICY:

We hope that you will be completely satisfied with your Brotherton's Botanicals products & experience.  But we also understand that unfortunate things happen & that expectations may not be met.  

 If you need to return your product for any reason, please contact us as soon as possible at mail@brothertonsbotanicals.com with the subject heading, RETURN.


Timeline

Returns will not be accepted after 15 days from the receipt of products.  


Damaged

If the product is damaged, we will replace it as quickly as possible. We will require photo documentation, so please be able to provide photos in your return request email within 48 hours of receipt of your package.


Exchange Credit

If you are dissatisfied with your order and need to return a product, we will issue a Shop Credit in the amount of your purchase minus a $5 return fee.  


Return Shipping

Brotherton's Botanicals is not responsible for any return shipping fees.  Any return shipping cost incurred is the sole responsibility of the purchaser.  

Please include your packing slip or confirmation of order in your return shipment and send to:


Brotherton's Botanicals

201 Clinton St. #3

New York, NY 10002-7579